FAQ
Frequently Asked Questions
Clear answers about peer-to-peer trading, escrow protection, fees, and staying secure on CardCashGo.
What is CardCashGo?
CardCashGo is a peer-to-peer exchange where you buy and sell crypto directly with other people using gift cards, bank transfers, mobile money and online wallets. Every trade is protected by escrow, and our team moderates disputes.
How does a P2P trade work?
A vendor creates an offer. You open it from the Buy or Sell page, enter an amount, accept the offer terms, and start the trade. The crypto is locked in escrow, a live trade chat opens, you pay the vendor using the agreed payment method, mark the trade as paid, and escrow is released once payment is confirmed.
Who is a vendor and who is a buyer?
Whoever creates the offer is the vendor. Whoever starts a trade against that offer is the buyer. The vendor always quotes the gross amount, and the buyer receives the amount net of the platform fee.
What fees do you charge?
The platform fee is deducted from the total the vendor is offering, so the trade initiator always sees exactly how much they receive after fees before confirming. The amount is shown in the fee breakdown on every offer and in the trade room.
What is escrow and how does it protect me?
When a trade starts, the crypto is locked so neither side can move it. Funds are only released to the buyer once payment is confirmed, or returned to the seller if the trade is cancelled. If there is a disagreement, escrow stays locked until our team resolves the case.
What payment methods can I use?
Over 350 payment methods are supported, including 200+ gift card brands, bank transfers, mobile money, and online wallets such as Cash App, Venmo, PayPal and Zelle. Vendors choose which methods they accept on each offer.
Which cryptocurrencies are supported?
CardCashGo supports BTC on Bitcoin, USDT on TRON (TRC-20), and ETH on Ethereum. Live market prices are shown on the Wallet page and are used to price every offer.
How do I create an offer?
Go to Create an Offer, pick buy or sell, choose the asset, payment methods, your margin over the market rate, min/max limits, payment window, and your terms. You can pause, edit, or delete your offers at any time from My Offers.
Do I need a funded wallet to create an offer?
No. You can publish an offer with a zero balance. Funding is checked when a trade actually opens, and sellers fund escrow at that point.
What happens if something goes wrong with a trade?
Either party can open a dispute. Escrow remains locked, both sides have 24 hours to upload evidence, and our escrow team joins the trade. Everyone receives an email notification when escrow joins. The team reviews the chat, evidence, and offer terms before awarding the funds.
Why must I keep everything in the trade chat?
The trade chat is the record of truth. Conversations on Telegram, WhatsApp or any other off-platform channel cannot be verified and will not be considered when a dispute is resolved.
How do reputation and vendor profiles work?
Offers show the vendor's username, completed trades, completion rate, average trade speed, and reviews. Click a trader to see their profile, verified location, join year, and reviews received and sent. During a live trade, verified real names and countries are shown to both parties.
How do I keep my account secure?
Enable two-factor authentication, recovery keys, or passkeys in Settings. Sessions time out after 30 minutes of inactivity, and we never ask for your password, codes, or wallet keys.
How do I contact support?
Email support@cardcashgo.app, use the live chat on the website, or message Customer Service or Admin directly from your inbox once signed in.
Disputes
How a dispute works, step by step
Escrow stays locked from the moment a dispute is opened until our team makes a decision, so no funds can move while a case is open.
1. Try the trade chat first
Most issues are a delayed payment or a wrong reference. Message your counterparty in the trade chat and give them a chance to fix it. Everything you write there is timestamped and becomes part of the case file.
2. Open the dispute from the trade room
Either party can open a dispute from the trade page. The buyer can dispute once they have marked the trade as paid and the payment window has expired without a release. The seller can dispute when the buyer marked paid but the funds never arrived. Escrow stays locked the entire time — nobody can move the crypto.
3. Escrow joins the trade
Our escrow team is invited into the trade room and both parties receive an email notification. From that point the escrow team has full authority over the outcome and neither side can release, cancel, or refund the trade.
4. Upload your evidence within 24 hours
Both parties have 24 hours to submit evidence directly in the trade. Missing the deadline means the case is decided on what is already on file, which almost always favours the side that submitted proof.
5. Decision and release
The escrow team reviews the chat, the evidence, and the offer terms, then awards the escrowed crypto to one party with a written resolution note. The decision is final and permanently logged on the trade.
Evidence you should upload
- A full screenshot or PDF of the payment showing amount, date, time, reference/note, and the last digits of the sending and receiving accounts — not a cropped confirmation banner.
- The transaction detail page from your bank or payment app, including the status (completed, pending, reversed) and the transaction ID.
- For gift cards: clear photos of the front and back of the card, the receipt, and the redemption or balance-check page showing the balance at the time you sent it.
- For digital cards: the code and PIN exactly as delivered, plus the original email or purchase receipt from the retailer.
- Any agreement about the payment method or reference that was made in the trade chat — reference the message rather than retyping it.
- For sellers: proof the funds never landed, such as a full account statement covering the payment window, or the reversal/chargeback notice.
What will not count
- Screenshots from Telegram, WhatsApp, SMS, or any channel outside the trade chat — they cannot be verified and are not considered.
- Cropped, blurred, or edited images, or photos of a screen showing only a green checkmark.
- Balance screenshots with no transaction detail, no timestamp, and no recipient.
How reputation affects the outcome
Evidence decides the case — reputation never overrides a verified payment proof. A trader with thousands of completed trades still loses a dispute against a clear bank record.
Reputation matters when the evidence on both sides is thin or contradictory. In that situation the escrow team weighs completed trades, completion rate, average release time, review history, and past dispute-loss rate. Accounts flagged for a high dispute-loss rate get closer scrutiny, and a pattern of lost cases can lead to offers being hidden or the account being restricted.
Every resolved dispute is recorded on both traders' profiles, so protect your standing by keeping all communication in the trade chat, paying only through the method listed on the offer, and uploading proof as soon as you pay.
Still have questions?
We're happy to help
Reach out to support@cardcashgo.app or start a live chat.
Free to join · Escrow-protected trades · Transparent fees shown before you confirm